How does Openpay work?
We offer simple payment plans for shoppers, allowing a purchase to be spread over numerous instalments and repaid on a fortnightly basis, interest free!
Can Openpay be used in store and online?
Yes, Openpay is available both in store and online. Enquire with participating merchants as to Openpay’s availability.
Is there a cost to use Openpay?
In Australia, there is no cost to use Openpay for short term plans. For plans with long terms, a small processing fee from $2.50 to $3.95 can apply.
Is Openpay safe and secure?
The protection of your personal information and the security of our system is our utmost priority. Openpay is a Level 1 PCI DSS Compliant Provider.
How are payments made?
Payments are taken automatically as scheduled from your nominated credit or debit Visa or MasterCard unless you elect to make a payment by cash, cheque or money order to our offices.
How do I update my card details?
Contact Openpay by emailing firstname.lastname@example.org or calling 03 9009 7211. Our business hours are Monday to Friday 9 a.m. – 5 p.m. AEST. You will also need to contact us if your card has been lost or stolen to update your card details.
Are there late fees?
If payments have not been made by their scheduled date, late fees will apply. Openpay sends out welcome emails on all purchases and payment reminder notices. Late fees are detailed in advance in this email correspondence. We understand that there are times when making a payment is just all too hard. Please contact us before the payment due date to reschedule and avoid late fees.
How do I fix up a late payment?
Contact Openpay by emailing email@example.com or calling 03 9009 7211. A late payment must be paid within 7 days or the payment plan will default.
Can I make early payments?
Yes, early payments can be made. The processing fee will still be applied to each instalment and is not waived for an early payment or for paying off the plan.
What merchant name will appear on my bank statement?
Regardless of the store in which you made the purchase, a reference to Openpay will appear on your bank or card statement.
Why haven’t I seen the payment go through on my bank account?
Openpay processes the payments through the Visa or MasterCard debit or credit card. A payment made through Visa or MasterCard may show up on the statement as pending for a few days and settle a few days later.